No product failure is ever welcomed, and we will certainly be talking to the manufacturer about this one, and continue to monitor them. We're of course very sorry that both of your products had obvious issues. We have sold over 180 of them since 2016, and these are the first two alerts we know of concerning this issue (possibly 3 assuming the one from Hybrid was the same manufacturer, which is hard to tell for sure, since there have been a few similar options on Ebay over the past couple of years, some of which are no longer around). Hopefully it is not more than 2-3 out of 180 and not indicative of a mass or new problem, we'll certainly look carefully at the next batch we receive. As far as we know the rest of the 180 that were installed are working fine to this day. If other members have had the same issue with this style, please let us know. Certainly Greg and this company have not stayed in business for over 40 years by ignoring reports like this, they are all taken seriously, and again, we'll make sure the manufacturer is aware of it.
We do apologize, Madkaw, for the delays. Being severely short-handed for over a year now, Greg himself is having to take care of all the returns, along with a number of other missing staff positions, and we have been quite overwhelmed and behind. Sorry that it took extra time to get everything processed. We're working as hard as we can, and working hard to find more team members at the same time.
We of course responded personally to zKars, and are processing his refund now.
As a side note, unfortunately James has been on a leave of absence since mid last year, so if you have, or do, try to message him, unfortunately he won't see it. We're also hopeful that James might be able to return at some point.