I am a long time autocrosser and Tire rack supporter. However, a new local tire shop, A Firestone opened up near me. So I brought the Z in for a new set of shoes, since mine were over 10 years old, and I just do not trust them. I installed a set of Bridgestone G019 grips. Not bad by any means, but not nearly sporty enough for my tastes. After talking with the owner he agreed to let me return them for something more sporty that would fit. All I have to pay is mounting and balancing (35 bucks). I cannot tell you how thrilled I am with the ability to talk and negotiate a deal that makes me happy. Its a little strange to get that kind of customer service. Tire rack may be 10% cheaper, (in my case it was a dead heat), but the service after the sale CAN ONLY be accomplished by a local shop. I will be outfitting all three of my vehicles this year with new tires, and I will give this place my business for all of them. What you say is true Arne, you should establish a good relationship with your tire shop, just like you would your butcher, your mailman, or your doctor. It pays dividends.