No, the company isn’t going anywhere! I am. After being a faithful customer for years, I was very disappointed to see them institute a new “International Shipping Policy”.

Now any of my orders have to ship by Fedex or UPS and come with a minimum cost of around $40 US for an average size small order (think 3lbs of powder coat powder). An order that costs about $40 US is hit with another $40 US shipping fee PLUS a document fee and import taxes etc.

Most of my small orders prior to this were exempt the import taxes and document fees as they shipped through USPS.

So, goodbye Eastwood.com. You have finally made it easier for you, and impossible for me, to justify buying anything from you in the future.

And for any Canadians reading this, I recommend the following Canadian company for you powder needs!

https://emeraldcoatings.com/

They are also the distributors of Caswell Canada electroplating systems too!

It stinks:

 

1. Pay higher pricing for shipment to Canada at purchase

2. Get ripped off by FedEx or UPS when the shipment arrives and they charge $$$$ for "brokering fees", which one would think was part of the initial higher price in #1 above.

So like magic, I get an email from eastwood just now announcing "Free shipping to Canada" for orders over $99

Clearly they felt they had to do something given the policy change.

Too late. I placed my order with Emerald yesterday and they say I should have it via UPS Canada by Friday.... for $20 shipping. Same order as I would have placed at Eastwood for $145 Cdn cost me $82 Cdn.

The prices for powder are actually less in Canada too. I will miss some of my favourites from Eastwood, as their products are great, but there is no way I can justify the exorbitant shipping and handling fees for something that should cost next to nothing to ship...

KMS stocks some Eastwood products, maybe they can bring in what you want without any shipping costs.

Exactly. It was convenient and often affordable to get stuff shipped direct before, but now, that option is gone. KMS stocks the basics.

6 hours ago, zKars said:

So like magic, I get an email from eastwood just now announcing "Free shipping to Canada" for orders over $99

Clearly they felt they had to do something given the policy change.

Woohoo!

 

time out:  does not show this on their website ....

Edited March 13, 20197 yr by ConVerTT
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It is in your personal email from the company. I got my notice this morning.

20 minutes ago, wheee! said:

It is in your personal email from the company. I got my notice this morning.

Just tried to order the bead roller dies for 274.  Doesn’t give free shipping.  Will try again tomorrow.

There was a 15 minute window for free shipping... and all their packages were coming via 737 Max 8's.....

You guys should just call them directly and tell them that their new policy doesn't work for you.  Often these decisions are made by people who don't understand the consequences.  And, somehow, these days, we've all been (re)trained to do everything by computer.  

I actually just called the local post office by phone and talked to a real person, about my new delivery guy delivering the wrong mail to my address.  It was weird.  He said that he would talk to the new guy and get it straightened out.  It was like a time warp, talking to a person and solving a problem.

Just saying...the old ways still work sometimes.

https://www.eastwood.com/paints.html