These guys are well-known and established around here.  Looks like they're milking their reputation.  Beware.

http://www.oregonlive.com/window-shop/index.ssf/2016/08/leifs_auto_complaints.html#incart_2box

 I've heard grumblings from people who have had their car repaired there. I think a million dollars a year spent on advertising may have more to do with his previous success and growth than real quality. Good commercials though. He comes across as very sincere and honest.

I wonder if they are still owned by the original guy? Also 150,000 cars a year through a body shop is huge. If you don't have good employees and good management you are gonna have problems!

The local news stations have really been beating on them.  Interviewing people who had bad service.  They're taking some serious heat.

With that size business I am sure they have a lot of over head. It wouldn't take a huge drop in customers to drive them out of business...