I spent good money to ship these corner valances back to him so he could see the problem which I marked with tape. Never heard a word....

I bought a set of pre-cut firewall pads from somewhere... they sat for a long time before I was ready to install them, like 2 years. The drivers side holes didn't match up with the holes in the firewall. I cut them more but now it looked like a hack job and I wasn't happy with it. So, I contacted the manufacturer and showed them the problem, maybe their jig slipped or the tooling got moved, something. I then ordered a blank piece and cut it out myself using my original as a template. The response I got was, "you're the first person to complain about these, it must be your car, we're not changing our tooling". Really! You're going to keep making them this way, that don't fit correctly? That don't line up? Unbelievable.

There was something else I returned that didn't fit right, the response was, "we only get 2 or 3 returns a year". What kind of response is that? It's basically saying the problem is not our product, it's you. 🤣

Outsider view - it looks like Resurrected Classics got screwed over by thier supplier and has decided to pass the damage on to their customers instead of eating it as the cost of doing business.

But, there is a question about Summit. If the parts were purchased through Summit why not return them through Summit? Summit has more leverage than an individual customer. Give Resurrected Classics the details, but return through Summit. If Summit stops selling the parts, then the responsibility goes back to where it belongs.

Companies that get their products from off-shore suppliers really hate to get returns. Probably because they have to eat the cost. Communicating with companies in Asia is very difficult. I got a bad mirror from MSA many years ago, obviously bad, the image looked like a funhouse mirror, and it took some serious persuading to get them to send me a good one. Probably because the bad one could not be fixed, it was garbage. MSA had to but two mirrors to get paid for one.

Commenting more from the perspective of how global business works. Many ways to get screwed. I wonder if Alibaba is involved.

https://www.alibaba.com/

2 minutes ago, Zed Head said:

Outsider view - it looks like Resurrected Classics got screwed over by thier supplier and has decided to pass the damage on to their customers instead of eating it as the cost of doing business.

But, there is a question about Summit. If the parts were purchased through Summit why not return them through Summit? Summit has more leverage than an individual customer. Give Resurrected Classics the details, but return through Summit. If Summit stops selling the parts, then the responsibility goes back to where it belongs.

Companies that get their products from off-shore suppliers really hate to get returns. Probably because they have to eat the cost. Communicating with companies in Asia is very difficult. I got a bad mirror from MSA many years ago, obviously bad, the image looked like a funhouse mirror, and it took some serious persuading to get them to send me a good one. Probably because the bad one could not be fixed, it was garbage. MSA had to but two mirrors to get paid for one.

Commenting more from the perspective of how global business works. Many ways to get screwed. I wonder if Alibaba is involved.

https://www.alibaba.com/

The customer ordered it from Summit, they declined the return because he used one of the pieces and only wanted to return the other 2 pieces. We offered to send him a new kit for free, I would call that “eating it” would you not? We didn’t get his order but were still offering a solution.

That answers the Summit question. But it looks like you know that the parts are bad but are trying to hold on to the money that you received for the first set of bad parts. It's like the old ads for lifetime replacements. Replace bad with bad.

Long-term the remaining question is "are you addressing the poor part quality?" Will anybody buying parts in the future get the same bad parts or will they get new "fixed" parts? You haven't said that the parts are actually good, you've only said that the individuals paid for them and that you'll replace bad with more bad.

2 minutes ago, Zed Head said:

That answers the Summit question. But it looks like you know that the parts are bad but are trying to hold on to the money that you received for the first set of bad parts. It's like the old ads for lifetime replacements. Replace bad with bad.

Long-term the remaining question is "are you addressing the poor part quality?" Will anybody buying parts in the future get the same bad parts or will they get new "fixed" parts? You haven't said that the parts are actually good, you've only said that the individuals paid for them and that you'll replace bad with more bad.

Why is the assumption the parts are bad? We are the largest manufacturer of S30 parts and have great reviews, we sell hundreds of parts per month. We would not be able to do this if the parts were poor quality. We have sold over 100+ of the lower valance kits and are on our second batch now, this is the first return of this item we’ve had. We have less than 1 percent returns year after year, the allegations that the parts are “poor quality” based on the feedback of a few individuals that were offered help/other options does not seem like a fair assessment.

Edited 6 hours ago6 hr by Resurrected Classics

4 minutes ago, Resurrected Classics said:

Why is the assumption the parts are bad?

It's been documented, with measurements.

5 minutes ago, Resurrected Classics said:

We have sold over 100+ of the lower valance kits

So you probably have over 100 potentially disappointed customers out there. Good luck with that. The fact that they were purchased does not mean that they are of good quality. It means that people expected good quality, like these two disappointed individuals did.

Besides the possible disagreement on quality, the problem here seems to be the lack of communication.

Anyway, these things are not uncommon. At least you have a dialog going now. Good luck.

I'm still waiting on a response as to why it's my fault that the door latch holes were in the wrong place and the door panel won't go over the ledge.

I will say the door weatherstrips fit great and the rubber fuel filler neck fit perfectly so you do sell good parts. Just not these doors.

Keep in mind I reverse engineer items and create foundry patterns based off of that gathered data. That is my business. I also reverse engineer fabricated items and make them into castable items. So when I say these doors have a problem and when I say your QC is nonexistent and when I say they aren't using welding fixtures to locate critical weld in place nuts and when I say they aren't using drilling fixtures for holes in critical areas you can take that to the bank. Because people pay me to do this. I just happen to have a Z car and I'm also a manufacturer of parts for these cars.

Max you keep stating how many items you have sold as a baseline to the quality of the parts. I specifically said to you in our first conversation on the phone, how many of the 30 door sets that you sold are still sitting on someones shelf.

Have you sent emails out to everyone who have purchased doors warning them of potential problems or are you just kicking the can down the road hoping for the best.