Jump to content
240260280

Jack Stand Recall

Recommended Posts

When it goes from bad to worse   :facepalm:

 

To the Harbor Freight Community:

I'm writing to apologize. I often reach out to tell you about Harbor Freight's commitment to quality and all the investments we've made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I'm proud of how far we've come. So when we have a product recall, it hurts.

A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.

Today, I feel even worse. I'm disappointed and embarrassed because we've identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We're now adding these jack stands to our recall. Unfortunately, this defect wasn't discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit (see details here).

We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we'll give you a full cash refund or store credit for those as well.

I want to apologize to all of our customers. While we've dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.

As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.

Sincerely,
Eric Smidt
Owner and Founder
Harbor Freight Tools

Share this post


Link to post
Share on other sites

This is what happens when consumers lose track of everything but price in their shopping.  One rarely sees ads pushing "quality."  It's all 40% off our regular price, or we will match our competitors' price, or this sale won't last.  Sadly, we in the western democracies - burdened with things like minimum wage,  workers' compensation, safety rules and inspections - have generously donated millions of manufacturing jobs to Asia, and in exchange we get stuff like jack stands that fall apart.  Reap what you sow.

I hope no one was hurt by one of these failing jack stands.

 

Share this post


Link to post
Share on other sites

think I will return the 3 ton HF jack stands, they are not part of the recall but what the heck, all this makes me nervous. perhaps can find a quality 6 ton to replace it. not sure how to find one that is well made though.

Share this post


Link to post
Share on other sites

It's great isn't it?  We use jack stands because our jacks can't be trusted.  Now, with what do we back up our jack stands? Use two sets under each LCA, or maybe three will do it.

Share this post


Link to post
Share on other sites

My first jack stands were made of wood.  Douglas fir, to be exact.

image.png

 

Share this post


Link to post
Share on other sites
1 hour ago, Zed Head said:

My first jack stands were made of wood.  Douglas fir, to be exact.

image.png

 

that will not fail..

I generally will put the tires (rims with inflated tires that is)under the frame rails if the jack fails the tires should give me some breathing room

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.